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casino customer service.

what to expect and how to deal with them.

Remember that snotty casino customer service agent you last encountered. The one that would read all your time consuming (to write)  letters and then sent you back about 2 paragraphs of pleasant ways to say you were screwed.

You wish you could go over their head, but you don't know how, or don't expect to be able to get your email over the  casino customer service department manager's watchful eyes.

free slotIf you have a legitimate reason for going over customer support's head it is possible with me to reach someone with influence and have your side of the story heard by the upper echelon.

Please view a letter sent to me from the head manager of customer support at Riverbelle Online Casino, and note  where she says she is sorry to have it brought to her attention through these channels that's because for once somebody had to answer for shoddy customer support besides the $10 an hour flunkie they had answering questions and overlooking things on that particular night.

also note the fact that I received a response such as this is proof the Riverbelle online casino is of quality,  and that they do care about their customer service,  but I have found that often the people that need to know about poor service can not be reached.

The Customer support agent that you had problems with sure isn't going to forward your letter to anybody,  that's for sure.

below is a cut and paste of the letter (also please note I had nothing to do with the spelling of this letter, not that it's terrible):

at right is a picture of the letter I received from RIverbelle's customer support manager. click it to enlarge.

Hi there Steve,
My name is Kirsten. I am the customer services manager for The River Belle Casino.
Your case was brought to my attention by JonJon at ReferBack.
I am just sorry that your case had to be brought to my attention through these channels and that it had to come to me at all!

I would firstly like to inform you that the $7 balance has been transferred to your open casino account: xxxxxxxxxxxx. I have also added $20 compliments of the customer services department as a token of appreciation for your understanding and patience with us.

Steve, I am shocked and horrified at the poor service you received from customer service representatives at our contact center. Firstly, let me assure you that this matter is being dealt with at the highest level. Secondly, I want you to know that this type of service is not indicative of the level of service we usually give to our customers.

We at The 'Belle, pride ourselves on being knowledgeable and informative and especially friendly to all our customers who are all treated as valued customers. I realise that as an affiliate you would like to know that your customers are being treated the same way as well.

I would like to personally assure you that this is the sort of query that we should not have to deal with; logisitics or technical difficulties is something beyond human control, but this is unacceptable.

I would like to say in closing that, if there is anything further you need assistance with or are unsure about, please feel free to drop me a line anytime and I will gladly assist you further.

Please be assured that your valued players are also ours and we endeavour to always maintain our high standards of service so people keep coming back and are not only satisfied with their experience at The River Belle Casino, but want to come back.

Kind regards,

Kirsten

River Belle Customer Care

The situation was that I had started two accounts  but because I don't ever claim bonuses I didn't expect trouble.

online blackjackThey froze my account anyway, so I contacted them telling them that I had not put enough money into the account to even claim a bonus I was at the time scouting for a suitable replacement for flashvegas.com, which has just closed down for remodel (it never did stay open) and I wasn't really there to gamble but when I say I check out a casino,  I do it for real. So I had deposited twenty dollars as I had been doing at all the flash casinos and they said they had closed down the newly opened account because I had two, and sent me my info for the old account but I went through hell trying to get the $7 I had left in the account, switched into the old account.

They finally had asked me to look up my stats for play on that given day, .....blah blah blah......blah.....

So I wrote them back asking them how they expected someone that couldn't remember his account number, or if he'd ever even played at the casino before, to be able to go into their stats and fish out the info they required?

They sent me back a bunch of "blah blah blah" and by then I had enough,  so I sat down and wrote them about how a few air-conditioned hotels in the middle of the biggest desert in America, had managed to turn themselves into the Las Vegas that stands today.

Customer Service. And I felt they needed a little work on theirs. Please also note however that at no time did I ever swear at them. And I sent a copy of the letter to everybody I knew from the lowest customer service agent that I had started with to the top of the mountain.

Now I am like everyone else, I want something for giving something. And as you can see I finally got satisfaction. I will try my best for you too. And I just ask that in return for having somebody on your side that you choose your casinos through my sites.

thank you
Steve Briggs.

I will always make myself available to you if you ever should need a "friend who has a friend".

I can be reached at

thank you again for your support.

on to reason number 6

1 2 3 4 5 6 7 8

S (the States).

 


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why choose here?
You know you'll get:

1) cash guarantee

2) Secure banking
3)
Fast payouts
4)
Fair-odds games
5)
a friend with influence

6)
portals are different
7)
Privacy guaranteed
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