Sent: Tuesday, August 26, 2003 12:10 PM
Subject: Live Customer Care Transcript
> Please hold for the next available representative.
> [Xavier Madrid A representative has joined the
session.]
> Xavier Madrid: Welcome to Starluck Casino's Live
Help Area.
> t bruy: Will the funds transfer that i am
expecting be there today?
Harry said it was being processed.
> Xavier Madrid: Yes of course
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> t bruy: So it will be in my checking account
today?
> Xavier Madrid: It will be there in your checking
account in next 28 to 48 hours
> t bruy: Thank you. How much will it be?
> Xavier Madrid: I don't have much information
regarding this issue
however Bill is handling this issue
> t bruy I would just like to make sure I am
getting the right amount.
Bill is not answering me, so could you ask him
please?
> Xavier Madrid: Please hold while I look into your
request.
> Xavier Madrid: Terry regarding your issue Harry
informed already to Bill.
> t bruy What? I asked how much is going into my
checking account.
> t bruy What does "Harry informed already to
Bill " mean
> t bruy: My money IS being processed to my bank
RIGHT????
> t bruy I have it in writting that i am getting
my money back
> Xavier Madrid: Yes Bill is looking on to your issue
> t bruy: It doesn't need anymore LOOKING into.
Harry said my funds
transfer was being processed right into my checking
account. Now how much will be there>
> Xavier Madrid: Yes Terry but I don't know much
about that any how our payment department will take care
of this issue
> t bruy: Well, you know that payment is being
processed, all you have to do is find out how much.
> Xavier Madrid: I don't have rights to do that Terry
> t bruy OK, but payment is coming to me right?
> Xavier Madrid: yes
> t bruy: Well, Bill knows what he owes me, please
just tell him that I expect the FULL amount and will not
accept less.
> Xavier Madrid: ok sure
> t bruynes: Thank you. bye
> Xavier Madrid: Thank you
> [t bruy has disconnected]
> Xavier Madrid: have a nice day
> [Xavier Madrid user has closed this session]
> Xavier Madrid | StarLuck | www.starluck.com
